Acara

Terms of Service

Last updated: February 2026

1. About These Terms

These Terms of Service (“Terms”) govern your use of the Acara concierge membership service (“Service”) operated by Acara (“we”, “us”, “our”). By signing up or using the Service, you agree to be bound by these Terms.

2. Membership

Access to Acara is by invitation only. Your membership begins when you complete signup with a valid invite code and make your first payment. Membership is personal and non-transferable unless explicitly agreed in writing (corporate memberships may have different terms).

3. Payments & Billing

  • Membership fees are charged via Stripe according to your selected plan (for example monthly subscription or one-time pass). Recurring charges apply only to plans that renew.
  • Booking deposits and venue costs are charged separately via secure Stripe payment links sent through WhatsApp.
  • All prices are in Euros (€) and inclusive of VAT where applicable.
  • Failed payments may result in temporary suspension of your concierge access until the balance is resolved.

4. Cancellation & Refunds

  • You may cancel your membership at any time. Your access remains active until the end of your current billing period.
  • Membership fees already paid are non-refundable, except where required by applicable consumer protection law.
  • Booking deposits paid to venues are subject to the venue’s own cancellation policy. We will communicate any cancellation terms before you confirm a booking.
  • If we are unable to fulfil a request, no charge is made for that request.

5. Our Concierge Service

We act as an intermediary between you and third-party venues, providers, and suppliers. We use our best efforts to secure bookings, reservations, and tickets on your behalf, but we cannot guarantee availability.

  • Requests are handled during our operating hours (9 AM – 9 PM, 7 days a week).
  • We do not own, operate, or control the venues or services we book on your behalf.
  • Payments for venue services (restaurants, hotels, tickets) are made directly to the venue or via our secure payment links.

6. Liability

  • We are not liable for the quality, safety, or performance of third-party venues, services, or experiences booked through our Service.
  • Any disputes regarding a booking should be raised directly with the venue. We will assist where we can but are not a party to the contract between you and the venue.
  • To the maximum extent permitted by law, our liability is limited to the membership fees you have paid in the preceding 12 months.

7. Acceptable Use

You agree not to:

  • Share your membership credentials or invite codes without authorisation.
  • Use the Service for any unlawful purpose or in a way that could harm our reputation or relationships with venues.
  • Make abusive, fraudulent, or bad-faith requests.

We reserve the right to suspend or terminate your membership if you breach these terms.

8. Changes to These Terms

We may update these Terms from time to time. Material changes will be communicated via email or WhatsApp. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

9. Governing Law

These Terms are governed by and construed in accordance with the laws of Ireland. Any disputes arising from these Terms or the Service will be subject to the exclusive jurisdiction of the courts of Ireland.

10. Contact

For any questions about these Terms, contact us at hello@acaranetwork.ie.